If you are wondering how to cancel a Stubhub order. It’s important to know that Stubhub typically does not allow cancellations or refunds once a ticket purchase is confirmed. This strict policy is in place to protect sellers—especially after tickets have already been transferred or shipped. However, there are some exceptions, such as when an event is cancelled or significantly changed (like a new date or venue).
If you bought tickets by mistake or can no longer attend, your best alternative is to resell the tickets on Stubhub. The platform provides a straightforward way to list and sell your tickets to other fans.
Stubhub’s Cancellation Policy
Before diving into the steps, it is important to understand Stubhub’s cancellation policy. Stubhub is a marketplace where fans buy and sell tickets from one another, not directly from Stubhub. When you buy a ticket, the order is final, meaning Stubhub’s standard policy does not allow buyers to cancel orders after purchase. This is because the seller is guaranteed the sale once the order is confirmed, and Stubhub ensures the buyer gets the tickets through their FanProtect Guarantee.
However, there are specific situations where cancellations or refunds are possible. For example, if the event is cancelled or if there’s an issue with the order, Stubhub may step in to help. If you are wondering, Can I cancel a Stubhub order? the short answer is that direct cancellations are not typically allowed, but there are workarounds and steps you can take to address your situation.
Why You Want to Cancel a Stubhub Order
There are many reasons you want to cancel a Stubhub order. Here are some common scenarios:
- Wrong Event or Date: You accidentally bought tickets for the wrong event or date, like purchasing concert tickets for a Tuesday when you meant to buy for Saturday.
- Change in Plans: Something came up, and you can no longer attend the event.
- Financial Reasons: You realize the tickets were more expensive than you planned, and you want to recover the cost.
- Mistake in Purchase: You ordered the wrong number of tickets or selected seats you didn’t intend to buy.
No matter the reason, the process of addressing a Stubhub order cancellation is similar. Let’s look at the steps you can take to try to cancel or manage your order.
How to Cancel a Stubhub Order: Step-By-Step Manner
Since Stubhub’s policy generally does not allow cancellations, the steps below focus on what you can do to address your order. These include contacting Stubhub, exploring refund options, reselling tickets, or disputing a charge if necessary.
Step 1: Review Your Order Details
The first thing to do is check your order details to understand the status of your purchase. Here’s how:
- Log in to Your Stubhub Account: Go to the Stubhub website or open the Stubhub app and sign in with your account credentials.
- Go to “My Tickets”: On the website, click the “My Tickets” tab at the top. In the app, tap the menu and select “My Tickets.”
- Find Your Order: Locate the order you want to cancel. You’ll see details like the event name, date, number of tickets, and total cost.
Check if the order is still processing or if the tickets have been fulfilled (e.g., transferred to you via email or mobile transfer). If the order is still processing, you may have a better chance of addressing it with Stubhub’s customer service.
Step 2: Contact Stubhub Customer Service
Since Stubhub does not offer a “Cancel Order” button in your account, the next step is to reach out to their customer service team. Here’s how to do it:
- Call Stubhub: The fastest way to get help is by calling Stubhub’s customer service at 1-888-369-5883. This number is available for U.S. customers, but international users can find region-specific numbers on Stubhub’s website.
- Explain Your Situation: When you call, be polite and clear. Tell the agent you want to cancel an order and explain why (e.g., you bought the wrong tickets or can’t attend). Provide your order number, which you can find in your account or confirmation email.
- Be Honest and Prompt: If you made a mistake, let them know you contacted them as soon as you realized it. Quick action can improve your chances of getting help.
Although Stubhub refused to cancel the order, the customer was advised to document their efforts and explore other options, like disputing the charge with their bank. Acting quickly is key.
Step 3: Check Stubhub’s Terms of Service
To strengthen your case, review Stubhub’s Terms of Service and cancellation policy on their website (support.Stubhub.com). Look for clauses that may apply to your situation, such as:
- Event Cancellations: If the event is cancelled and not rescheduled, Stubhub’s FanProtect Guarantee ensures a full refund, including fees.
- Non-Delivery of Tickets: If the seller fails to deliver the tickets, Stubhub will either find replacement tickets or issue a refund.
- Special Circumstances: In rare cases, Stubhub may allow cancellations for orders still in processing or if there’s a clear error (e.g., tickets listed incorrectly by the seller).
Document any relevant details, like screenshots of your order confirmation or communication with Stubhub, to support your request.
Step 4: Resell Your Tickets on Stubhub
If Stubhub won’t cancel your order, the most common solution is to resell the tickets on their platform. Here’s how to do it:
- Go to “My Tickets”: Find the order in your Stubhub account under “Orders.”
- Select “Sell Your Tickets”: Click or tap the option to list the tickets for sale.
- Set a Price: Choose a price per ticket. Stubhub may suggest a price based on market demand, but you can adjust it. Note that you may not recover the full amount you paid, especially if fees were included in your original purchase.
- List the Tickets: Select your payment method (e.g., PayPal or direct deposit) and click “List Tickets.” Your tickets are now available for other fans to buy.
A user on the Stubhub Community forum mentioned that if you sell your tickets on Stubhub, they may waive the seller fee in some cases, which can help you recover more of your money. For example, someone who accidentally bought tickets for a Thanksgiving event was advised to resell them since cancellation wasn’t an option.
Step 5: Dispute the Charge with Your Bank or Credit Card
If Stubhub refuses to cancel your order and reselling isn’t an option, you can try disputing the charge with your bank or Credit Card Company. Here’s how:
- Gather Evidence: Collect proof that you contacted Stubhub promptly, such as call logs, emails, or chat transcripts. Include your order confirmation and any relevant screenshots.
- Contact Your Bank: Call the number on the back of your credit or debit card or visit your bank’s website to file a dispute. Explain that you made a purchase in error and Stubhub refused to cancel it despite your immediate action.
- Follow Up: The bank may investigate, which can take weeks. They may temporarily credit your account while reviewing the case.
A consumer protection lawyer on JustAnswer.com advised a customer to provide detailed documentation when disputing a $1,207.42 charge. The lawyer noted that banks often side with customers who act quickly and provide clear evidence.
Step 6: Use the Stubhub Community Forum
Stubhub’s Community Forum (Stubhub.community) is a place where users share experiences and solutions. You can post about your issue, how to cancel order on Stubhub, and get advice from other users or moderators.
For example, a user who couldn’t attend an event due to a 12-hour drive asked the forum if they could cancel. The community suggested reselling the tickets and checking with customer service for updates on ticket delivery.
To use the forum:
- Visit Stubhub.community: Create an account or log in.
- Post Your Question: Describe your situation clearly, including your order details and what you’ve tried.
- Check Responses: Other users or Stubhub moderators may offer tips or solutions.
Step 7: Email Stubhub Support
If you prefer not to call, you can email Stubhub’s customer support at customerservice@Stubhub.com. Here’s how to craft your email:
- Subject Line: Write something clear, like “Request to Cancel Order #[Your Order Number].”
- Body: Explain why you need to cancel, when you placed the order, and any steps you’ve taken (e.g., called customer service). Attach screenshots or documents if possible.
- Be Polite: A friendly tone can go a long way. For example, “I accidentally ordered tickets for the wrong event and called within 10 minutes, but I was told I couldn’t cancel. Can you please assist?”
Stubhub’s support team will respond, usually within a few days, with their decision or next steps.
Special Situations Where Cancellations Are Possible
While Stubhub’s policy is strict, there are cases where cancellations or refunds are allowed. Here are some examples:
- Event Cancelled or Postponed: If the event is cancelled and not rescheduled, Stubhub issues a full refund. If it’s postponed, you may be able to resell the tickets if you can’t attend the new date.
- Seller Error: If the seller listed tickets incorrectly (e.g., wrong event or section), Stubhub may cancel the order and refund you. For instance, a Pearl Jam fan on a community forum bought a ticket for $88, but the seller cancelled it due to a listing error. Stubhub refunded the buyer and offered a $100 coupon.
- Order Still Processing: If the tickets haven’t been fulfilled (e.g., not yet transferred to you), Stubhub may cancel the order in rare cases. A blog post on cancelify.com noted that unprocessed orders are easier to cancel, but you may face a cancellation fee depending on the event.
What Happens If Stubhub Cancels Your Order?
Sometimes, Stubhub or the seller cancels your order, leaving you wondering, why was my Stubhub order cancelled? Common reasons include:
- Seller Issue: The seller couldn’t deliver the tickets (e.g., they no longer have them or listed them incorrectly). Stubhub’s FanProtect Guarantee ensures you get comparable tickets or a refund.
- Pricing Error: If the seller listed tickets far below market value, they may cancel the sale. A Big Blue Interactive forum user shared that their $80 tickets for a Yankees game were cancelled because the seller claimed no comparable tickets were available.
- Payment Issues: If your payment method was declined or flagged, Stubhub may cancel the order. A user on the Stubhub Community reported repeated cancellations when using virtual cards, suggesting payment issues.
If Stubhub cancels your order, they’ll notify you via email and either provide a refund or replacement tickets. You can call customer service to ask for additional compensation, like a coupon, as one user did after a cancelled Pearl Jam ticket order.
Wrapping Up
Cancelling a StubHub order can be challenging due to their strict policy, but it is not impossible to address. If you are looking for how to cancel order on Stubhub. Consider reaching out to customer service, reselling your tickets. Disputing the charge through your bank, or seeking help through the StubHub Community. These options may help you recover your money or resolve the issue effectively.
