StubHub is one of the most popular online platforms where fans can buy and sell tickets for various events, such as concerts, sports, theater, comedy, and more. Whether you want to see your favorite artist live, cheer for your team, or enjoy a night out with friends, StubHub can help you find the best deals and seats for your desired event. However, you may also wonder about the possibility of getting a StubHub refund if something goes wrong with your purchase or the event itself.
But what happens if you buy a ticket and the event gets canceled or rescheduled? Or if you change your mind and no longer want to attend the event? Can you get a refund from StubHub? The answer depends on several factors, such as when you bought the ticket, who sold it to you, and the event organizer’s policy.
Why StubHub Does Not Have a Return Policy?
The first thing you need to understand is that StubHub does not accept returns and does not have a return policy. This is because StubHub is not the seller of the tickets, but rather a platform that connects buyers and sellers. StubHub does not own, price, or ship the tickets. Instead, it acts as an intermediary that facilitates transactions and guarantees their security.
When you buy a ticket on StubHub, you are actually buying it from another fan who listed it for sale. Similarly, when you sell a ticket on StubHub, you are actually selling it to another fan who wants to buy it. StubHub charges fees to both buyers and sellers for using its service.
Because of this, it is not up to StubHub to issue a StubHub ticket refund — they do not sell them. If you bought too many tickets or you no longer want to attend the event, you can resell them on StubHub. You can list your tickets for sale at any price you choose and wait for a buyer to purchase them. You can also adjust your price at any time until your tickets sell.
However, there are some cases where you may be eligible for a Stubhub refund, replacement tickets, or a voucher.
Are Stubhub Tickets Refundable?
StubHub has a policy that protects buyers and sellers in case something goes wrong with their tickets. This policy is called the FanProtect Guarantee and it covers the following scenarios:
- Wrong tickets: If you receive tickets that are different from what you ordered (e.g., wrong section, row, or quantity), StubHub will try to find you comparable or better replacement tickets at no extra cost. If they can’t find replacement tickets or if you don’t want them, they will give you a full refund.
- Fraudulent tickets: If your tickets are invalid or fake and you are denied entry to the event, StubHub will try to find you comparable or better replacement tickets at no extra cost. If they can’t find replacement tickets or if you don’t want them, they will give you a full refund.
- Canceled events: If your event is canceled and not rescheduled by the event organizer. (e.g., due to weather, artist illness, or venue issues), StubHub will give you a full refund or a credit worth 120% of the total amount you paid for the impacted event. The credit is valid for one year and you can use it for any live event listings on the site in the same currency. If you prefer a cash refund, you can request it from your StubHub Wallet within 30 days of receiving the credit.
- Rescheduled or postponed events: If your event is rescheduled or postponed by the event organizer (e.g., due to COVID-19 restrictions). StubHub will email you with the new date and time as soon as they are confirmed by the event organizer. Your original tickets will be valid for the new date unless otherwise stated. If you can’t make it to the new date, you can resell your tickets on StubHub or contact customer service for other options.
How to Get a Refund from Stubhub?
If you are wondering how to get a refund from Stubhub. You should know that it is not a simple process. According to the StubHub return policy, you cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. However, there are some cases where StubHub may give you a refund, or even replacement tickets. Some of the scenarios where you may be eligible for a refund are:
- Your tickets do not arrive in time for an event.
- Your tickets are not valid for the listed event
- Your tickets were grossly misrepresented on StubHub.
- The event is canceled, or rescheduled and requires new tickets to be purchased
If any of these scenarios happen to you, you should contact our StubHub customer care as soon as possible. You will need to explain your situation and provide any applicable evidence. Such as details from your tickets or information from the event venue.
Does StubHub Refund?
StubHub does not offer refunds for tickets that you bought on their platform, as they are not the sellers of the tickets. They are simply a platform that connects people who are selling tickets with people who wish to buy tickets. However, there are some situations where you may be eligible for a refund from StubHub, such as:
- The event is canceled and not rescheduled.
- The tickets do not arrive in time for the event.
- The tickets are not valid for the event.
- The tickets are grossly misrepresented on StubHub.
In case of a canceled and not rescheduled event, you are eligible for a StubHub Refund. StubHub will automatically add a credit worth 120% of the total amount you paid for the tickets to your StubHub Wallet. The credit is valid for one year. And can be used for any live event listings on their site in the same currency. If you prefer a cash refund. You can go to your StubHub Wallet and click the “Request cash refund” button on the appropriate credit. StubHub will process the refund to your original payment method within 5 days.
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